We interviewed 102 CX experts from high-performing brands.
They shared key customer experience challenges & ways to overcome them.
Get the insights in this freeCX Report!
Brands to which the CX experts are affiliated with
A few of the global CX experts featured in our report
Jo Boswell
Director, Sentio-B Ltd
Shep Hyken
CAO (Chief Amazement Officer), Shepard Presentations, LLC
Julie Ryan
Director and Global Customer Experience, Johnson & Johnson
Rick Mans
Head of Customer Experience EMEA-LATAM, Roche
Jorge Calvachi
Director of Insights, La-Z-Boy Incorporated
Hear from the experts
"The biggest challenge still today when it comes to the CX is executive commitment and alignment. There are still too many executives who live the old management mantra."
"For almost every company in business today, the first mission in improving their customer experience should be to identify and eliminate friction."
"People try to prioritize every touchpoint. And try to do everything to make a great customer experience. That's the biggest mistake you can make."
"The challenge for many organizations has been digitally transforming their experience and, for brands that are not digitally native, integrating this transformation with in-store or other traditional experiences."
I think the bigger problem lies with brands not having a clear and differentiated vision of the experience that they want to deliver and how they support and enable their business objectives.
Here is exactly what you will learn from the CX Report
Top 15 CX Challenges According To Experts
16 Expert Recommendations To Improve CX
Lack Of Leadership Commitment Towards CX Initiatives
Different Industries Encounter Different CX Challenges
Actionable Insights & Real-Time Data That Elevates CX
.jpg?width=657&height=655&name=102%20Customer%20Experience%20Experts%20Reveal%20Their%20CX%20Challenges%20and%20Actions%20Cover%20Image%20V2%20(1).jpg "102 Customer Experience Experts Reveal Their CX Challenges and Actions Cover Image V2 (1)")
.jpg?width=657&height=655&name=102%20Customer%20Experience%20Experts%20Reveal%20Their%20CX%20Challenges%20and%20Actions%20Cover%20Image%20V3-1%20(1).jpg "102 Customer Experience Experts Reveal Their CX Challenges and Actions Cover Image V3-1 (1)")
