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CX See Why Show!

Understand the "Why" of Customer Experience with Dan Gingiss.

In the CX See Why Show, Dan Gingiss -The Experience Maker™- and renowned CX keynote speaker, invites CX experts from various industries to discuss about understanding the "Why" of customer experience. 

Each episode brings an unscripted discussion on unique topics like CX challenges, data and customer insights, identifying rising customer expectations, the value of customer journey, and much more. Get a wealth of information from CX leaders and apply that to your business to improve your customer experience.

Watch now to understand the "Why" of customer experience. 

Episode 05 | What CX Moments In Energy Drinks Category Can Teach Any Brand

- Understand the "Why" of Customer Experience in the Energy Drinks Industry

You might be the fastest-growing entrant in the energy drinks category or an established brand looking for your next big hit, extracting the value out of your customer experience data is a critical step in driving growth for any industry.

In this episode, Dan Gingiss speaks to Hagen Panton, VP of Global Sales Capability, who has been with Nutrabolt for over a decade, to discuss changing consumer preferences in the energy drink industry.

Top takeaways:

  • Positive customer experience that helps to cut through the noise
  • Challenges around successful customer experience
  • 3 specific tips on customer experience to focus on moments that matter


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Going Live on

 23rd August 2022, 11:00 AM PST

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Episode 4 : Live Now

Episode 04 | Traditional vs Neobanks | Customer Experience in the Age of Digital Banking

- Understand the "Why" of Customer Experience in the Banking Industry

New age consumers are never short of options to choose from when it comes to selecting a bank. Delivering a seamless and secure customer experience is crucial to staying competitive in the digital economy. From opening an account to making payments to delivering a card on time, there are countless approaches that banks can implement to optimize their customer experience.

Drawing on insights from recent research, Dan Gingiss speaks to Melissa Douros, Head Of Digital Product Experience, Discover Financial Services, and Jeff Sheehan, the Customer Experience Consultant at CX JS Consulting, to explore how customer expectations are shifting with the digitization of banking services, and to identify strategies to supercharge the customer experience.

Top takeaways:

  • How can banks rethink their products and services to improve CX? 
  • What strategies traditional and Neobanks can follow to catch up with each other?
  • Key concerns that prevent banks from optimizing the customer experience


Episode 03 | Owning The End-To-End Customer Experience in Chocolate Industry

- Understand the "Why" of Customer Experience in the Chocolate Industry

Customer experience is essentially shaped by several factors, some within a brand’s control and some which are not. CX can entirely change the game for everyone, overturning businesses upside down within no time. To avoid interruption, companies need to learn how to manage end-to-end experiences and, as a result, reset business models and business processes.

In this episode, Dan Gingiss along with the guests, Sarah Tomasaitis, Global Portfolio Insights - Gum and Mints at Mars, and John Kapos, CEO of Perfection Chocolates discuss the most fascinating insights on consumer behavior post covid and the various aspects that could be out of control when it comes to delivering a great CX.

Top takeaways:

  • Top 3 category drivers of the chocolate industry
  • 3 aspects that customers are most happy about and why 
  • Touchpoints that shape a brand experience


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Episode 02 | Identify Emerging Signals in the Air Purifiers Industry

- Understand the "Why" of Customer Experience in the air purifiers industry

In this episode, we will explore customer expectations, which are frequently hidden in customer conversations, and provide businesses with enough signals that are strategic to demand top-management attention.

We are delighted to introduce our guest of the show - Olivia Raya, the Customer Service Team Lead & Trainer at Rabbit Air. Dan and Olivia will share their valuable experiences and help understand the invisible ‘whys’ of customer experience.

Top takeaways:

  • Identify valuable “signals” often hidden amid the noise.
  • Spot the dip in positivity due to changing customer expectations.
  • Customer satisfaction across price ranges.

Episode 01 | CX Analytics in Beauty & Cosmetics Industry

- Understand the "Why" of Customer Experience in Beauty & Cosmetics.

In this episode, we’ll be discussing important elements of exceptional customer experience in the beauty industry.

Meet our beauty expert Loren Taylor West, Founder and CEO at CPG Beauty and Beyond. She shares her experience and best practices from the Beauty & Cosmetics industry. Dan and Loren discuss the importance of using consumer insights to gain a deep understanding of your customers.

Top takeaways:

  • Top 5 category drivers in the makeup industry
  • Deep dive into the Top 2 categories
  • Learn why emerging brands top the brand equity chart


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Episode 1 : Live Now

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About Dan Gingiss

Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He helps businesses create experiences that customers can’t wait to share with friends and social media followers. He believes that a remarkable customer experience is the single best sales and marketing strategy.

About Clootrack

Clootrack is a real-time customer experience analytics platform that helps brands reduce churn significantly.

Clootrack helps brands understand granular qualitative reasons "why" customer experience drops. This reduces response time to CX trends by 88%.

Clootrack is the favorite among brands because of:
  • Ability to aggregate data seamlessly across first and third-party touchpoints.
  • Ability to analyze and understand actionable granular customer priorities at 90%+ accuracy.
  • Superfast turnaround times!
  • Real-Time Customer Experience Analytics Platform!
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